Chocka ClubWalks, games, singing and a cuppa - come as you are

How can we help?

Answers to common questions about booking with Chocka Club.

Booking

Booking a meet-upFinding meet-up that suits you, how to pay, and what happens if you need to cancel.Booking for other peopleNaming a person for each place, booking for children, and cancelling a place you booked for someone.Enrolling in a courseSigning up for a whole course at once, what your place includes, and missing a session.EventsBooking a one-off event, free places, and adding a koha.How waitlists workJoining a full session, getting offered a spot, and accepting or declining.

Paying

Paying for a bookingWho you're paying, whether your card details are stored here, and how refunds work.PassesBuying a block of credits, which meet-ups a pass covers, and when credits expire.MembershipsSubscribing, how a membership pays for bookings, and pausing or cancelling.

Your account

Your accountYour bookings and wallet, changing your details, email preferences, and signing in.Signing in & securityGetting in when you've forgotten your password, sign-in links, and what the business can and can't see.The questions you are askedAllergies, medical notes and emergency contacts — who can see your answers, and how to change them.Agreements & policiesThe documents Chocka Club asks you to accept, why booking sometimes pauses for one, and where to read them.